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At Clinthora, we are committed to protecting your privacy and safeguarding the personal and medical information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our clinic management software, Clinthora. By using Clinthora, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
a. Personal Information:
Name, address, phone number, and email address. Professional details, such as job titles, affiliations, and clinic information (for clinic owners and staff).
b. Patient Health Information (PHI):
Medical history, prescriptions, diagnoses, treatment plans, and other health-related data for clinics utilizing Clinthora's EMR/EHR services. Appointment schedules, vaccination records, and other relevant health information.
c. Financial Information:
Payment details for clinics using our billing and payment services. Insurance claims and billing data for patients.
d. Usage Information:
Data related to your use of Clinthora, including login details, IP addresses, device information, browser types, and access times.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide Our Services: We use your personal and health information to manage clinic operations, facilitate patient appointments, store and access medical records, generate e-prescriptions, manage billing, and handle telehealth services.
To Improve Our Platform: We analyze usage data to improve Clinthora’s features, enhance user experience, and develop new services. To Ensure Compliance: We use collected information to comply with applicable legal and regulatory obligations, including healthcare regulations and data protection laws.
To Communicate with You: We may contact you to provide updates, respond to inquiries, offer customer support, or send promotional material related to Clinthora.
3. Information Sharing and Disclosure
We understand the sensitive nature of the information we collect and do not share it without your consent, except in the following cases:
With Your Consent: We may share your personal and medical information with third parties if you provide explicit consent.
Service Providers: We work with third-party service providers who assist us in delivering our services. These providers are contractually obligated to safeguard your data and only use it for specified purposes.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. Business Transfers: If Clinthora undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, and you will be notified of any such changes.
4. Data Security
We take the security of your data seriously and implement various measures to protect it:
Encryption: All personal and medical information transmitted through Clinthora is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Control: Access to your information is restricted to authorized personnel only, based on a need-to-know basis.
Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security threats.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal and medical information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights
You have the right to:
Access: Request access to the personal and medical information we hold about you.
Correction: Request the correction of inaccurate or incomplete information. Deletion: Request the deletion of your personal data, subject to legal and regulatory retention requirements.
Restriction of Processing: Restrict or object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us at [Insert Contact Email].
7. Third-Party Links
Clinthora may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant changes are made, we will notify you through the platform or by email. Please review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your data, please contact us at:
Clinthora